I wrote a post on this blog on November 28 sharing an email report from a retailer of boots that said that they heard from the manufacturer that my favorite boots for motorcycling — Chippewa Firefighters had been discontinued.
As much as I like these boots, I decided…
…to place an order for a pair to keep as a backup/spare while inventories remained and before existing stock ran out.
I received this new pair of boots rather quickly after I ordered them, and was surprised that they were drop-shipped from the manufacturer directly to me.
That led me to question the veracity of what the boot retailer tired to tell me — that the boots had been discontinued by the manufacturer.
So I sent and email to the manufacturer myself. I received a reply a few days later from the Marketing Department of Justin Brands, which owns the Chippewa brand name. The first reply was a canned (pre-written) response about how much they value my interest in their products and they are glad that I enjoy them.
I wrote again, stating more specifically that I had heard from a retailer that you (manufacturer) said that the Chippewa model 27422 boots had been discontinued.
I received a return reply providing more canned, unhelpful, gibberish. I tell ya, these kids who take these marketing jobs for a boot manufacturer never learned how to read.
To make this shorter, With more slow, tedious email exchange with marketing kiddos of Justin Brands, I learned that the rumor of the Chippewa 27422 boots (Firefighters) is incorrect. These boots are still made. They do not make a large production run, but they are indeed kept in active inventory.
I wrote back to the boot retailer to share what I learned, and the retailer did not reply. I removed that retailer from my list of companies that I will do business with. If they can’t get their facts straight and will not have the courtesy to own up to an error, I loose respect for their business as a whole and will not deal with them any more, or recommend them to others.
Life is short: when you hear news that is surprising, confirm it yourself.