Back in Booted Business By Removing a Space

[Updated/correctly chastised/tail behind legs]

As noted in my previous post, my website was temporarily down when the registrar for the website’s domain decided that they had to have a sudden confirmation of ownership. The registrar sent an automated email to an account that I seldom check, and that email account captures auto-generated email as likely spam, so the email went to a spam folder. They sent an email to a back-up account — on the domain that they suspended, so I did not get that, either. What a way to run a railroad.

Anyway, after 48 hours and the website still not working, with some sleuthing, I fixed it myself by…

…looking at where the domain was pointed to (called a nameserver) and discovering that the registrar inserted a blank space — literally one ___ darn little blank space in front of the nameserver designation — and that one little blank space made my website not visible to the internet.

When I chatted with the registrar’s technical support guy (in a remote location with little technical instruction or support himself) upon discovery of my website not being visible, I was informed that they saw my ownership confirmation and they restored the nameserver information. He told me in his pre-scripted chat that I should be patient, because it could take 24 – 48 hours for the website to restore visibility via the Domain Name System.

Well, he fixed it alright — by restoring my nameserver designation with a leading blank space. When he did that, the DNS couldn’t find my website because computer systems are very very literal. A nameserver that begins with a leading blank space is not the same as a nameserver that does not have a leading blank space.

Oh fiddlesticks. If I did not have such close attention-to-detail, I never would have found it and my website would still not be working.

But when I removed that one leading blank space from the primary nameserver name, within minutes, email started appearing and the website began to work.

Goes to show that sometimes doing your own technical sleuthing is the best solution, rather than depending on a poorly trained tech based outside the U.S. (what I get for going cheap for a domain registrar).

Life is short: when you own your own website and do your own coding, learn all you can about how it works because sometimes you have to fix things yourself.